What it is
A brand survey with 6 rating questions about awareness, familiarity, innovation, trust, value and purchase consideration, plus NPS and one written-response question asking which brands come to mind. Use it for a baseline or repeat it to compare results over time.
Best for
Brand teams setting a measurement baseline or tracking awareness over time. Especially valuable after major brand investments — campaigns, repositioning, expansion into new markets.
Not for
Highly niche B2B brands where the audience is named and small (use direct customer research instead) or brands not yet in market (use Concept Test).
What you'll need
External panelEmail sending domain
Driver focus
Brand recallAwareness and familiarityBrand perceptionsPurchase consideration
Industry fit
Consumer brandsRetailCPGFinancial servicesHealthcare
What's inside
How familiar the brand feels
2 measures
- How aware are you of this brand?
- How familiar are you with what this brand does?
How you see the brand
4 measures
- I would describe this brand as innovative.
- I would describe this brand as trustworthy.
- I would describe this brand as a good value.
- How likely are you to consider this brand for a future purchase?
How likely are you to recommend this brand?
NPS
- How likely are you to recommend this brand?
One last open prompt
Open text
- Without looking, what brands come to mind in this category?
Why this helps
Review awareness, brand perceptions and purchase consideration with one consistent question set.