Frequently asked questions

Ranx is employee survey software for People teams. People rank what matters most to them; Ranx turns that into what to fix first, recommends initiatives for leaders to choose from, and shows whether they worked and what to ask next.

Most survey tools stop at a dashboard. Ranx keeps going: it shows what to fix first and why, helps leaders choose and assign the fixes, checks whether things got better, and suggests what to ask in the next survey.

Ranx is designed for People, HR, operations, leadership, and research teams that need a practical way to convert feedback into action. It is especially useful when leaders need a clear priority list instead of another long report.

Playbooks are ready-to-run listening programs for common questions, such as the Quarterly Engagement Pulse, manager effectiveness, onboarding, exit, and benefits prioritization. Each one comes with its survey, audience, cadence, and what you need to launch it. The playbooks on this site are the same ones in the app.

Yes. You can take any playbook's survey exactly as your respondents will see it, starting with the ranking, and explore the Decivium demo, a sample company with made-up data, before you sign up.

Not automatically. Tell us which playbook you want to start with when you request a pilot. Once your workspace is set up, your account dashboard points you to your first playbook.

Yes. A public research survey can live on the website to collect market feedback, demonstrate the respondent experience, and support QR sharing from events, sales materials, or campaigns.

Public research is anonymous and only reported as totals, so results can show at any count. Ranx publishes them only once its publishing rules are met.

Yes. The respondent experience is intended to work cleanly on mobile, including public survey links and QR-driven participation.

The official pages are Privacy, Terms, Security, Subprocessors, DPA, and Cookies.

No. The public Privacy Policy and Terms state that Ranx does not sell Customer Data and does not use customer content to train public or general-purpose AI models unless explicitly agreed in writing.

No. This website only shows public content. Your workspace data, survey results, and connected-system data stay inside the Ranx app, behind its access controls.

Ranx reports results as group totals, hides groups below a minimum size you set, and adds safeguards that make it hard to work out who said what. For employee, patient, and student surveys, and research panels drawn from a named list, groups below the minimum aren't shown; customer and public research results can show at any count. These safeguards greatly reduce the risk of identifying someone, but no system can promise it's impossible in every situation.

No. Each leader sees results only for the part of the organization they're responsible for, and only for groups that meet the minimum size your account sets. For employee, patient, and student surveys, and research panels drawn from a named list, a group needs at least 5 responses by default before its results appear.

The production application lives at app.ranx.app. The public website lives at www.ranx.app.

Yes. Choose Starter, Pro, or Business on the Pricing page and check out securely with Stripe; you set up your workspace right after paying. Add-ons you choose in the plan builder are part of the same checkout, and you can add more in Account Admin any time. Enterprise starts with a conversation, and you can always talk to us first.

A person purchasing, creating, provisioning, or administering a workspace must be authorized to purchase Ranx for that organization and authorize Ranx to process workspace data and connected source-system data under the Terms and Privacy Policy.

Use app.ranx.app/account/login. If your organization manages access by invitation or SSO, follow the link or sign-in method provided by your workspace administrator.

Respondents can contact the survey administrator listed by their organization. For Ranx platform questions, use ranx@ranx.app.

Send suspected security issues to security@ranx.app. Please avoid accessing or disclosing data that does not belong to you.