How does the pilot work?
Choose Starter, Pro, or Business with monthly billing. For the first three monthly invoices, your
plan and any add-ons you turn on are 50% off. An add-on you add partway through is half price only for
the pilot time that's left. Usage is full price. From the fourth invoice everything bills at full
price, unless an admin changes or cancels it first. The pilot plan shows
who to invite, what to set up, and what happens each week, for the playbook you pick.
Can we change plans or add-ons later?
Yes, in Account Admin. Upgrades and new add-ons are charged right away for the rest of the billing
period. Downgrades and removed add-ons credit the unused time on your next invoice.
Can we switch between monthly and annual billing?
Yes. To go from monthly to annual, choose Switch to annual billing in Account Admin: the year is charged
right away, less a credit for the unused part of your month, and costs about 20% less than paying
monthly. During a pilot, the switch ends the half-price months. To go from annual to monthly, ask us and
it takes effect at your renewal. Changing plans in the app keeps your current billing cadence.
What happens if we go over our responses?
Nothing stops. Responses over your allowance are $0.05 each on the
next invoice. If you're often far over, a pack of 10,000 more responses a month costs less once
you're about 6,000 over.
How do we cancel?
An admin cancels in Account Admin under Manage billing. The plan stays active until the end of the
period you've paid for; partial periods aren't refunded.
What if a payment fails?
Plan and add-on changes pause until the payment goes through. After a seven-day grace period, survey
links pause too. Everything resumes as soon as the payment succeeds.
