Playbooks

See what Ranx can run.

These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.

Playbook library

Choose who you're listening to.

Clear filter

For now, patient playbooks run on public links, so you never upload a list of people.

PX Public linkManual

Patient Access and Friction

Where does getting care break down?

3-7 min7 measures1 open-text promptRanks 2 sections

Once a baseline, then quarterly or semi-annually Take the survey

PX Blank

Build your own

Start without preset questions. Build your question set, choose the audience and configure the survey's launch settings. Use this when an existing playbook does not fit the decision you need to make.

No template, your schedule Start a pilot

3-7 min
7 measures
1 open-text prompt
2 sections

Starts with ranking: respondents put the 2 sections in order of importance before they answer.

Take the survey

The same survey your respondents get. Nothing you enter is saved.

See the 90-day pilot plan for this playbook

What it is

A public-link survey with 7 rating questions about appointment availability, scheduling, billing, the portal, finding the right location, reception and language support, plus one written-response question. Use it to decide where to improve access to care.

Best for

Practices and health systems deciding where to improve scheduling, billing, digital access and the arrival experience.

Not for

Assessing treatment quality or clinical outcomes. This survey focuses on access and service experience.

What you'll need

Public link · no list needed

Driver focus

Scheduling frictionBilling clarityPortal usabilityWayfindingReception experience

Industry fit

HealthcareHealth systemsLarge practicesHospitals

What's inside

Getting to and scheduling care 4 measures
- How easy is it to get an appointment when you need one?
- How convenient is scheduling online, by phone, or in the app?
- How clear are billing communications?
- How valuable is the patient portal for managing your care?
Once you arrive 3 measures
- How easy are wayfinding and parking at our facilities?
- Front-desk staff treat me with respect and attention.
- Language support is available when I need it.
One last open prompt Open text
- What is the single biggest friction point in your experience?

Why this helps

Review access issues across scheduling, billing, the portal and arrival before choosing service improvements.