Playbooks

See what Ranx can run.

These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.

Playbook library

Choose who you're listening to.

For now, patient playbooks run on public links, so you never upload a list of people.

PX Public linkManual

Post-Visit Experience Survey

How was the recent appointment?

2-6 min5 measureshNPS1 open-text prompt

Share the link about 2 days after each visit Take the survey

PX Public linkManual

Discharge Follow-Up

Understand how patients experienced discharge and follow-up instructions.

3-7 min6 measures1 open-text promptRanks 2 sections

Share the link 5-10 days after discharge Take the survey

PX Public linkManual

Patient Access and Friction

Where does getting care break down?

3-7 min7 measures1 open-text promptRanks 2 sections

Once a baseline, then quarterly or semi-annually Take the survey

PX Public linkManual

Care-Team Communication Pulse

Find where care-team communication needs improvement.

3-7 min6 measures1 open-text promptRanks 2 sections

Quarterly Take the survey

PX Blank

Build your own

Start without preset questions. Build your question set, choose the audience and configure the survey's launch settings. Use this when an existing playbook does not fit the decision you need to make.

No template, your schedule Start a pilot

3-7 min
6 measures
1 open-text prompt
2 sections

Starts with ranking: respondents put the 2 sections in order of importance before they answer.

Take the survey

The same survey your respondents get. Nothing you enter is saved.

See the 90-day pilot plan for this playbook

What it is

A public-link survey with 6 rating questions about explanations, listening, confidence in follow-up, coordination, the care plan and respect, plus one written-response question. Repeat it quarterly to review patients' experience of team communication.

Best for

Teams choosing improvements to explanations, listening, coordination and respectful communication using patients' feedback.

Not for

Individual provider comparisons without suitable attribution, enough responses and the required confidentiality protections.

What you'll need

Public link · no list needed

Driver focus

Explanation clarityPerceived listeningConfidence in follow-upCare coordinationRespect

Industry fit

HealthcareHealth systemsMultidisciplinary practicesSpecialty care

What's inside

How the team communicates 3 measures
- How clear are your care team's explanations?
- How well does your care team listen to your concerns?
- How confident are you that you will get reliable follow-up between visits?
How the team works together 3 measures
- How well do different members of your care team coordinate with each other?
- How confident are you in the care plan your team has put together?
- I feel respected as a person, not just a patient.
One last open prompt Open text
- What would improve communication with your care team?