Playbooks

See what Ranx can run.

These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.

Playbook library

Choose who you're listening to.

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CX Manual

Product Feedback Capture

Decide what to improve after a product change.

2-7 min4 measures2 open-text prompts

One-time per launch (or quarterly digest) Take the survey

CX Blank

Build your own

Start without preset questions. Build your question set, choose the audience and configure the survey's launch settings. Use this when an existing playbook does not fit the decision you need to make.

No template, your schedule Start a pilot

2-7 min
4 measures
2 open-text prompts
1 section

Take the survey

The same survey your respondents get. Nothing you enter is saved.

See the 90-day pilot plan for this playbook

What it is

Four measures covering the recent change itself: awareness, value, fit, and whether it created new friction, plus two open-text prompts about what was most valuable and what should improve next.

Best for

Product teams deciding what to keep or improve after a feature launch, redesign or other meaningful product change.

Not for

Measuring actual usage or comparing small interface variants. Combine customer feedback with product analytics for those questions.

What you'll need

Customer listEmail sending domain

Driver focus

Change awarenessPerceived valueFitNew friction

Industry fit

B2B SaaSConsumer appsFintechHealthtech

What's inside

About the recent changes 4 measures
- How aware are you of the recent changes to the product?
- How valuable are the recent changes to the product for you?
- How well do the recent changes fit the things you care about?
- The recent changes have improved my experience without creating new friction.
What we should know Open text
- What is the most valuable change we have shipped recently?
- What is one thing you would like to see us improve next?