Playbooks

See what Ranx can run.

These are the playbooks Ranx runs in the app: the same surveys, sections, and counts. Open any of them and take the survey the way your respondents will, starting with the ranking.

Playbook library

Choose who you're listening to.

Clear filter

CX Lifecycle

Post-Support Follow-Up

Capture whether support actually solved the problem.

2-6 min5 measures1 open-text promptRanks 2 sections

Suggested: about four hours after a support ticket closes Take the survey

CX Blank

Build your own

Start without preset questions. Build your question set, choose the audience and configure the survey's launch settings. Use this when an existing playbook does not fit the decision you need to make.

No template, your schedule Start a pilot

2-6 min
5 measures
1 open-text prompt
2 sections

Starts with ranking: respondents put the 2 sections in order of importance before they answer.

Take the survey

The same survey your respondents get. Nothing you enter is saved.

See the 90-day pilot plan for this playbook

What it is

A survey for customers after a support ticket closes, with 5 rating questions about resolution, effort, comfort contacting support again, agent understanding and communication, plus one written-response question. Use it to choose improvements to the support experience.

Best for

Support teams reviewing customers' experience after a ticket closes. Automated delivery requires a supported event source and an active, configured program.

Not for

Reviewing the overall customer relationship rather than a support interaction. Use Relational NPS Pulse for that purpose.

What you'll need

Customer listEmail sending domainEvent source

Driver focus

ResolutionCustomer effortSupport understandingCommunication clarity

Industry fit

B2B SaaSTelecomFinancial servicesRetailHospitality

What's inside

Did support solve the problem? 3 measures
- How fully was your issue resolved by the support team?
- How easy was it to get the help you needed?
- How comfortable would you feel reaching out for help again?
How did the support interaction feel? 2 measures
- How well did the person who helped you understand your situation?
- How clearly did the person who helped you communicate?
One last open prompt Open text
- What is one thing we could have done better?

Why this helps

Ask about resolution and effort as well as the support interaction, so the team can decide what to improve.